TOPdesk was looking for a great conference to reach the education sector and decided to showcase their product at the 2018 SIGUCCS annual conference. They wanted to do a presentation, but knew that attendees want to hear from their peers, not from the vendor. So they asked Tierney Jackson and Jennifer Ott from Rhodes College, who were actively involved in their schools implementation of TOPdesk, to present instead. Their story was one that TOPdesk felt was more relatable to the SIGUCCS conference attendees than a sales pitch would have been. This presentation by one of their partner schools was one that could share practical use cases and benefits and hopefully help the audience find a solution to a problem that they were facing in their own workplace.Continue reading Meet Tierney Jackson and Jennifer Ott
A year or so ago, Patricia was attending another conference and feeling like the content was just not right for her. Someone at that conference suggested that she look at the SIGUCCS conference. While reviewing the web site, she found the content to be the types of sessions that she would be interested in and she also found out about the grant program and decided to apply the following year. As luck would have it she was selected as one of the 2018 grant award winners.Continue reading Meet Patricia Carpenter – SIGUCCS Grant Winner
What Cats can teach us about Excellent Customer Service
Presented by: Miranda Carney-Morris, Julio Appling, and Elizabeth Young (Lewis and Clark College)
An interactive workshop where various archetypes of cats were explained and how they related to typical support user types. A participant activity followed in which attendees creatively devised solutions to herd (and best support) these types of cats/customers.
Read the paper in the ACM Digital Library
Review the slides in Sched
Customer types are diverse as cat breeds. Providing flexible and effective support is an art! Meow, meow, meow!
A Career in Organized Anarchy: Building Interpersonal Relationships in Higher Education
Presented by: Matthew House (Washington University in St Louis)
Understanding the university as an organization can help you build relationships with others on your campus. Relationships can help foster trust and engagement, gain commitment and backing, and help you get timely and accurate information.
There are four different models of higher education institution; knowing the type of institution that you work at can help you build those relationships. The four models are: collegial, bureaucratic, political, and anarchical. Also, know your institution’s Carnegie classification. This can help you navigate the rough waters of relationship building.Continue reading SIGUCCS 2018 Conference Takeaway – A Career in Organized Anarchy
Investing in your Training Portfolio: diversifying Training Methods
Presented by: Winnie Ling Luper, William Olsen (Rutgers University))
In this presentation, Winnie and William covered their entire student training program in depth and talked about how they used slido.com for the presentation. This session covered their student evaluation, feedback and improvement process.
Student training included some cool gamification ideas. Student leaders were tasked with coming up with gaming themes for training. Some examples include Consultant Ninja Warrior, Who wants to be a Consultant, and The ARC Amazing Race. Training also includes a number of hands-on activities, like building a computer and raspberry pi. They seem to have a great training program with a very small teacher to student ratio (no more than 7 students per class).
This session also covered their consultant review process. Each student supervisor has 7 consultants.
Read the paper on the ACM Digital Library
Review the slides on Sched
Exciting perspective on training student employees with many examples that could be used by anyone even smaller schools. – Tim Foley
Navigating your Path to Leadership
Presented by: David Weil (Ithaca College), Beth Rugg (University of North Carolina, Charlotte), Terry Ruger (Ithaca College)
What a phenomenal group of presenters who shared with us how to prepare for advancing up the career ladder. They reminded us that advancing up that ladder is about people and vision and less about technology. Mid-level management is not about being better at technology.Continue reading SIGUCCS 2018 Conference Takeaway – Navigating your Path to Leadership
Anatomy of a Career Coaching Session
Presented by: Diana Sadlouskos (Sadlouskos Consulting)
Diana Sadlouskos, a career coach, provided us an inside look at a career coaching session by showcasing her process with a SIGUCCS attendee. Some of her advice included:
- Identify the job(s) that you are interested in
- Update your application materials to apply specifically to that job
- Cover letter
- Prepare for interviews
- Create an interview prep document/matrix
- Develop a career notebook
- Create your 2-3 minute introduction
- Plan for your next steps
Review the slides on Sched
Your resume should be built upon the themes of the job for which you are applying. Highlight the skills that are being requested in that new position. Be sure that your resume and cover letter tell your story and tell it well. – Lisa Brown
What a fantastic opportunity to see what happens in career coaching sessions. I learned that each time you apply for a job, your application materials must be recreated to apply toward the credentials sought. – Laurie Fox
The “I” in Team: How developing individual strength builds a great team
Presented by: Tom Wilk (Carnegie Mellon University)
Managers face three types of employees on their teams: struggler, “average Joe”, and rock star. Each type requires a different management strategy. Managers need to set SMART goals and document progress as part of performance management (don’t just tell them to do better). Tom uses 1-1 meetings with agendas, performance appraisals, coaching, shared documents, and other tools to assist him in building a team.Continue reading SIGUCCS 2018 Conference Takeaway – The “I” in Team
Best Practices for Small Groups Communication and Efficiency
Presented by: Ella Tschopik, University of Wisconsin, Madison
Ella gave us some great ways to run meetings and tied in a few workshop-like activities in this presentation. Her presentation immediately followed the opening keynote where we were reminded that the most important skills that a student can learn in college are the soft skills, like communication. Ella’s presentation was a great way to start the conference!
As part of this presentation we learned some best practices for successful meetings, including identifying individual behaviors during group communication. One of the group activities was about observing these in action. We were challenged with answering questions that were clearly opinion answers. It was great to see how we were able to apply some of the tools Ella spoke about during the presentation.Continue reading SIGUCCS 2018 Conference Takeaway – Best Practices for Small Group Communications
You’ve seen the hashtag, but wonder “how can I contribute?”
This post by Lisa Nielsen (The Innovative Educator) provides tips on using social media to its fullest during conferences and events – https://theinnovativeeducator.blogspot.com/2018/05/8-tips-for-quality-posts-during.html
Let’s make #SIGUCCS18 a hashtag that people who cannot attend the conference want to follow. Let’s make this a conference that people wish they were attending. Let’s make people say “I want to attend that conference next year!”. Contribute to #SIGUCCS18 during the conference by providing quality posts about our content to Twitter, Facebook, and LinkedIn.