The SIGUCCS Academy

We are thrilled to introduce the SIGUCCS Academy. A fresh, exciting initiative set to make its debut at our upcoming annual conference. While SIGUCCS has a long and proud history of unique career development, networking, and personal growth, we recognize our community as an opportunity to provide practical, skills-based learning that can directly impact your workplace.

We recognize that justifying the time and expense of a professional development experience is often connected to developing specific skills. The Academy program will make it clear what new and enhanced skills can be developed by attendees who participate in addition to the unique networking, inspiration, and personal growth benefits that already come with engagement in our in-person and virtual events. The Academy also provides a unique opportunity for experienced SIGUCCS practitioners and leaders to use their knowledge and expertise to equip the next generation of technical support professionals with the skills they need to succeed. 

The program will also include a micro-credential system. Active participation in Academy workshops will be formally recognized with micro-credentials, observable confirmation of your professional development. These micro-credentials can be used to showcase your newly acquired skills and competencies to your peers, managers, and future employers.

Our inaugural launch will focus on customer service, professionalism, documentation, communication, and service request management topics. We have ambitious plans to extend and grow the SIGUCCS Academy into a sustainable, year-round platform for professional growth and incorporate additional topics in areas of interest to our community. We aim to create online content that will allow learning to continue between the annual conferences, including webinars, tutorials, and interactive sessions.

The SIGUCCS Academy represents an exciting evolution in our approach to professional development in user support services. We invite you to actively participate in a learning opportunity that promises to equip you with practical skills, broaden your professional network, and enhance your career trajectory! You can find us on Slack, and we look forward to seeing you at an upcoming Annual Conference or virtual event.