Previously recorded webinars can be watched on our YouTube channel “Webinars” playlist. If you have any questions or ideas for future webinars, please contact our professional development coordinator at secretary_SIGUCCS@acm.org
Past Webinars:
- How to Create an Effective Online Poster
- SIGUCCS Mentoring Program – Fall 2020
- Communication Skills and Teaming are a Project Manager’s Best Friend
- Cook ‘em like Gumbo: Support Documents for Today and Tomorrow
- Solve and Evolve: Practical Applications for Knowledge Centered Service
- Teaching an Old Yellow Jacket New Tricks: Change management at Georgia Tech
- Digital Transformation from Day One: Onboarding New Employees
- SIGUCCS 2019 Conference Newcomers Webinar
- Conference Confidence: Little tips for big impact in your presentation
- Can you Teach Customer Service? – no recording available
- Powerpoint Presentation: Download here
- How to Create an Effective Poster (2019)
- Developing a Culture of Care
- What Cats Teach Us About Excellent Customer Service
- Revitalizing Student Worker Training
- Small Carrots, No Sticks: Engaging Campus Business Partners in the Design and Deployment of New Enterprise Services in a Decentralized Campus Environment
- Trading Places: An Exchange of (Human) Resources
- The “I” in Team: How developing individual strength builds a great team
- Collaborating with Digital Natives on Digital Citizenship
- SIGUCCS 2018 Conference Newcomers Webinar
- How to Create an Effective Poster for Presentation at the Poster Session
- Companion Canvas Course: https://iu.instructure.com/courses/1590156
- Non-canvas Course: https://ittraining.iu.edu/explore-topics/titles/crpos/index.html
- Enhancing the Performance of Cross Functional Teams
- Identifying IT Core Competencies
- You know you want to read this: Communicating Effectively in Tech Support
- Connecting Students to Life Beyond the Campus Walls
- Fostering Independence: Project Work for Student Techs
- Giving More Effective Feedback
- Increasing Security by Focusing on the End-Points
- How using virtualized apps streamlined VDI at Le Moyne College
- Communications Toolkit Workshop: Hands-on Guide to Creating Meaningful Messages that Support Your IT Change
- Powerpoint Presentation: Download here
- Presentation Resource: Download here
- Adventures in Management: Incentives with Flair
- What is IT Asset Management and Why Should You Care?
- Women’s Work: Gender in Higher Education IT Organizations
- Following the Direct Path: Effective Short Presentation Tips
- Mentoring Kick Off Webinar for 2017 Mentoring Participants
- Importance of Enterprise Wide Clicker Support
- SIGUCCS 2016 Conference Webinar
- Aligning IT User Services with the Organization’s Strategic Plan
- Powerpoint Presentation: Download here
- Sign Sealed Delivered, Improving Your Messages to the Community – no recording available
- Powerpoint Presentation: Download here
- Deploying and Managing State of the Art Workstation Labs Like a Boss
- Consistency and Convenience: Using Canvas in Helpdesk Staff Training – no recording available
- Powerpoint Presentation: Download here
- Using FAQs to Help Users Help Themselves
- How We Deliver Our Desktop Support Services the ITIL way
- Breakout Exercise: Download here
- Powerpoint Presentation: Download here
- Microsoft Licensing in Higher Education, An In-Depth Discussion
- Developing Student Worker Skillsets
- Mentoring Kick Off Webinar for 2016 Mentoring Program Participants
- Mentoring and Professional Growth
- Status Updates: Keeping the Campus Community Informed
- Transformative Connections: Building and Cultivating a Staff Mentorship Program
- Leveraging the Power of Influence
- Be Our Guest – Crafting a Magical Client! (recording – .mp3 file)
- Organizing Chaos: Student Workforce Management Tools
- My Life as an Information Technology Sous Chef
- Forging a Global IT Community
- Adventures in Change Management: Getting Everyone on the Same Page
- Customer Service: Then and Now
- Creating Your Master Mind: Personal and Professional Development
- Why I Tweet: Using Social Media for Entertainment, Professional Development, and SIGUCCS Conference Participation
- Motivating Skill-Based Promotion with Badges at the University of Washington
- SIGUCCS 2013: Newcomers Overview (more information on this topic)
- SIGUCCS 2013: Session Chair Overview
- Student Employees: From Fresh Faces to Department Experts (additional information on this topic)
- The SIGUCCS Board: Who We are, What We Do and How We Run This Organization
- Slaying the Desktop Management Dragon with SCCM 2012 (recording – .wmv file)
- Continuous Improvement: Turning Sticky Notes Into Teamwork And Quality Assurance(additional information on topic)
- Software Asset Management and Adobe Licensing (additional information on topic)
- Reaching New Heights – Tips and Tricks for Writing Your Paper for SIGUCCS 2013
- Reaching New Heights- Share Your Expertise in Chicago
- Movin’ On Up- Finding Your Way to manager, Director and Beyond
- Virtual Desktop Infrastructure at the Community College of Rhode Island
- Get Ready for SIGUCCS; Information for First-Timers (additional information on topic)
- The X Factor – How to Create a Presentation That Wows!
- This Isn’t Your Father’s Computer Lab
- SIGUCCS Communication Awards: Join the Conversation on Effective Communication Techniques
- SIGUCCS, What in the World is That and Why Should I Become a Member? (additional information on topic)
- Lab Management- What’s Growing on Your Keyboard
- Learning Environments: What is Happening During the Summer of 2012?
- Tips and Tricks for Writing Your Memphis Conference Paper (additional information on topic)
- Superstar Student Staff (slides – pdf, collaborative brainstorming notes – pdf)
- Sleeping With Their Eyes Open: Training Student Staff (slides – pdf)
- Time Management for Busy Geeks (slides – pdf)
- Hiring Student Staff: Do They Wear Dirty Clothes to the Interview? (slides – pdf, handout – pdf)
- Pump Up The Jam! Tips & Trick to Motivate You and Your Staff! (slides – pdf)
- Leverage Emotional Intelligence to Redirect Negative Behavior