Webinars are a great way to stay connected between conferences and experience some of the professional development opportunities that are provided through the SIGUCCS conferences. Our webinars are offered quarterly at no charge. Use this as an opportunity to participate as a team or individually. You will be able to connect to the audio portion using VoIP or a telephone.

You can view past webinars by visiting the Past Webinars page.

Upcoming Webinars (all times are Eastern):

March 21, 3pm Trading Places: An Exchange of (Human) Resources
Register Now: https://attendee.gotowebinar.com/register/8727042989715340557

During the 2016-17 academic year, the IT departments of Carleton and Macalester colleges exchanged two of their staff for a period of three months. Carleton’s Director of Technology Support traded roles with Macalester’s Academic Information Associate for Humanities.

The idea was to provide both staff members and the respective departments with a fresh perspective on IT operations at a similar and yet different institution. The proximity of the schools, and an existing relationship between the departments, lent itself well to this professional development opportunity. Carleton’s visiting Director of Technology Support, stepping in to lead an established team of ten employees, would gain some valuable management experience, and a perspective from that side of the IT equation. Meanwhile, Macalester’s visiting Academic Information Associate, while embedded within the academic departments he was to support, would get a fresh perspective on academic IT support, and perhaps some distance from an intense management role.

At an institutional level, through this exchange (intercollegiate collaboration?), each college hoped to help two long term employees gain a broader perspective on IT support at primarily undergraduate institutions. Experiencing familiar challenges in a new setting would reveal new perspectives each staff member could bring back to their home institution, strengthening both IT organizations. But, did it work? Did we get what we expected? Did we get what we wanted? Did we get something valuable? This presentation will attempt to report on each of these questions.

April 18, 3pm Small Carrots, No Sticks (Jason Glenn and Kenneth Rose)
June 20, 3pm What Cats Can Teach Us About Excellent Customer Service (Miranda Carney-Morris, Julio Appling, Elizabeth Young)
July 18, 3pm Developing a Culture of Care (Amy Kaminski and Sue Contarino)

Technical Information

Our webinars are offered through GoToWebinar. After registering you will receive a confirmation email containing information about joining the Webinar.

Equipment Needed: