All posts by SIGUCCS Editor

About SIGUCCS Editor

The Special Interest Group on University and College Computing Services (SIGUCCS) is an association of professionals who support and manage the diverse aspects of information technology services at higher education institutions. SIGUCCS is one of 36 special interest groups of ACM, the Association for Computing Machinery, the world's largest educational and scientific computing society. SIGUCCS focuses on issues surrounding the support, delivery, and management of those services, and provides professional development opportunities for its members and the other individuals in the field.

SIGUCCS 2021 Conference Takeaway – Poster Session

This year it was a BYOD Poster Session – Bring Your Own Desserts. Going virtual did not stop us from mingling over posters and having mini-presentations, but we did miss the great assortment of desserts we usually have!

Small chocolate and vanilla layered cakes in rows on candy buffet. Sweet paradise.

Our virtual poster session allowed attendees to visit breakout rooms on their own and meet with the various presenters.

This year we have two exhibitors – Okta (View Website) and Software2 (View Website) available to chat with to learn more about their products.

Continue reading SIGUCCS 2021 Conference Takeaway – Poster Session

SIGUCCS 2021 Conference Takeaway – Pandemic Panel

The fourth week of SIGUCCS 2021 began with perspectives from several universities. Over 50 participants delighted in the stories shared.

Endlessly Exhausting Possibilities: Pandemic Planning in Support Services

Rebecca Klein, Jerome Hilscher, Greg Christie and Clayton Mitchell from Drake University

This team showcased the challenges of pandemic planning at Drake University by highlighting the following:

  • This was an ever-changing situation and the need for adaptability
  • The need to rebuild from the ground up multiple times
  • The need to Implement new resources for help desk support
  • The trials of managing remote student workers
  • The challenges of supporting faculty in a move to remote teaching – use of LMS, synchronous web delivery (Bb Collaborate) and video platform (Panopto)
Continue reading SIGUCCS 2021 Conference Takeaway – Pandemic Panel

SIGUCCS 2021 Conference Takeaway – Infrastructure and Networking

Our third session of the 2021 annual conference highlighted the technical achievements of our colleagues. The presentations included:

  • Centralizing Server and Workstation Provisioning, Configuration, and Management by Kyle Vonblohn
  • Consolidation of Individual Email Services into a Cloud Service by Takao Shimayoshi, Yoshiaki Kasahara, and Naomi Fujimura
  • Automatic and Flexible Operation of Campus Equipment Using Bot Computing by Takashi Yamanoue
Continue reading SIGUCCS 2021 Conference Takeaway – Infrastructure and Networking

SIGUCCS 2021 Conference Takeaway – Leadership

Almost 100 people tuned in for the March 23 session on Leadership which consisted of three sessions

  • Learning On and At the Edge: Enabling Remote Instructional Activities with Micro Controller and Microprocessor Devices with Owen McGrath
  • Leading Diverse Teams during Transitions to Remote Work with Laurie Fox & Shawn Plummer
  • Won’t You Be My Leader? With Tom Wilk
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SIGUCCS 2021 Conference Takeaway – Lessons Learned from Massive Pivots Due to Physical Campus Closures

Over 120 people signed in for our session Lessons Learned from Massive Pivots to Physical Campus Closures which consisted of three sessions.

  • Supporting the Rapid Adaptation to Remote Teaching Modality: Software and Hardware Edition with Dan Herrick
  • Low-Cost, Scalable Technology for Hybrid Learning with Allan Chen
  • I’ll See You Online with Miranda Carney-Morris
Continue reading SIGUCCS 2021 Conference Takeaway – Lessons Learned from Massive Pivots Due to Physical Campus Closures

SIGUCCS and the ACM Digital Library

As part of our sponsorship with ACM (Association for Computing Machinery), SIGUCCS is responsible for contributing to scholarship in the computing sector. We are just one of a number of special interest groups associated with ACM (

As we approach the start of the 2021 Annual Conference, presenters have prepared papers and abstracts to be included in the Digital Library under the anticipated title “Proceedings of the 2021 ACM SIGUCCS Annual Conference”. We will share this link with the community when it is published!

The ACM Digital Library (DL) ( is the world’s most comprehensive database of full-text articles and bibliographic literature covering computing and information technology.  The DL is designed to facilitate information dissemination and sharing, interoperability, user-centered design, and collaboration for computing professionals, practitioners, researchers, and educators. ACM also sponsors a number of publications ( and expects its membership to contribute. 

Your SIGUCCS membership entitles you to access all SIGUCCS-submitted content! An ACM membership allows you access to all content submitted by other SIGs as well. Join SIGUCCS today.

January 2021 – Updates from the Chair

As we move into the second half of our first year as a new board, we are excited to share the following updates.


Preconference seminars have been announced and a full schedule for our conference seminar series will be published soon. The program will consist of both presentations and social activities spread out over 6 weeks. I hope you will plan to join us for some or all of these great events. Check out the conference information here.


Scenes from one of Lisa’s many fall & winter walks in Rochester, NY

Since September we have initiated a hangout in Zoom every month. For one hour SIGUCCS friends gather, just to gather. We have had conversations about the current remote work situation, how classes are going, funny and scary support stories… whatever people want to discuss. We plan to continue this over the coming year in order to remain connected. We invite you to join us. The next hangout is themed “New Beginnings” and will be held on January 21 at 3pm Eastern – Mark your calendar now and register here to get the Zoom link.


On behalf of the Awards Committee, the Executive Committee is proud to announce the new inductees into the SIGUCCS Hall of Fame. Please join me in congratulating the following: Mathew Felthousen, Chester Andrews, Dan Herrick, Rebekah Lineberry, and Chris King. Read more about these extraordinary SIGUCCS members.

We would also like to congratulate all of the winners of the Communication Awards. It is always exciting to see how other universities are sharing information with their constituents. The winning entries are recognized on our website.  Additionally, there were 48 submissions from 18 different institutions this year and we would like to thank everyone that submitted! We hope that the feedback that you received was helpful for your future work.

~ Lisa Brown

October 2020 – Updates from the Chair

The first quarter of the new board’s term has been interesting.  A lot has changed, and a lot has remained the same.

2020 2021Conference

As conference planning for March 2021 continued, the public health situation with COVID-19 showed signs of worsening. The board had another major decision to make. The decision to go virtual for 2021 did not come easily. We understand how much the success of our conference relies on networking and being together in person. We also understand that trying to attend virtual events while working a regular day will not be stress-free or uninterrupted. That being said, we want to acknowledge the people that have put work into presentations and give them a chance to be published in 2021. Planning for this virtual event is underway and we hope that you can join us!


Zoom window with participants
SIGUCCS Spooky Stories Hangout October 2020

In order to maintain the community that is SIGUCCS, we have initiated a series of hangouts. These occur monthly, and we started in September. The topic in September was remote work and its advantages and disadvantages. In October, we went with a Halloween theme and shared Scary Support Stories. Each time we have had a great group of SIGUCCS friends join us. We’ll have another in November and again in December and we hope more of you will join us for those!


Another way that we are planning to keep SIGUCCS together is through a seminar series, starting in November. Register now for the November 10 topic: Life Beyond the Lab. This session will feature short presentations about topics associated with moving from worker bee to manager and include time for questions and discussion. (


There is still time to nominate a SIGUCCS colleague for a Penny Crane or Hall of Fame award for 2021. Visit to learn more or make a nomination. The nomination period ends December 1.


Finally, our mentoring program will be starting up again in January, so if you are interested, take a look at our site to learn more ( We are looking for both mentors and mentees to join the program that will run January 2021 – November 2021.  Applications are open now!

~ Lisa Brown

March 2020 – Updates from the Chair

I rarely write these updates far in advance, and that’s a good thing for this month! The changes in our professional and personal lives during this health crisis are monumental, unprecedented, and several other big vocabulary words.

Dan Herrick's Home Office
Dan Herrick’s Home Office

You all continue to inspire me, working hard to ensure your campuses are running smoothly while changing your own work environment. If you have not yet joined the Slack discussions in our workspace, I encourage you to Join our SIGUCCS Slack Team. We are sharing our successes and even a few laughs!

Continue reading March 2020 – Updates from the Chair