All posts by SIGUCCS Editor

About SIGUCCS Editor

The Special Interest Group on University and College Computing Services (SIGUCCS) is an association of professionals who support and manage the diverse aspects of information technology services at higher education institutions. SIGUCCS is one of 36 special interest groups of ACM, the Association for Computing Machinery, the world's largest educational and scientific computing society. SIGUCCS focuses on issues surrounding the support, delivery, and management of those services, and provides professional development opportunities for its members and the other individuals in the field.

SIGUCCS 2017 Conference Takeaway – A Leadership Framework

A Leadership Framework

Presented by: Kelly Wainwright, Lewis and Clark College

The IT management team at Lewis and Clark College (“the CIO Council”) implemented quarterly goal setting for the whole team. Every quarter, each team identifies their goals within their group including how they will measure success. While their focus is on short-term, achievable goals, they also keep an eye on how their goal setting aligns with that of the College.

Read more at: https://dl.acm.org/ft_gateway.cfm?id=3123482&ftid=1908161&dwn=1&CFID=817600433&CFTOKEN=55723475

Takeaways:

Lewis & Clark created an “IT Communications & Culture Platforms” document that lists all recurring meetings and team-building events. This is something I’m taking back to my IT management team, and hope that we can implement something similar here! It’s a fantastic resource to have for the whole department. – Laurie Fox

I found that the alignment of the IT organization mission directly to the College’s mission was an important step in creating a strategic partnership. – Lisa Brown

 

SIGUCCS 2018 Conference Committee Introductions – Miranda Carney-Morris

This article is part of a series introducing the SIGUCS 2018 Conference Core Committee. Each Committee member submitted answers to questions created by the SIGUCCS Marketing Committee.

Miranda Carney-MorrisHow many SIGUCCS conferences have you attended?
11

Which previous SIGUCCS conference was your favorite, and why?
It’s really hard to pick a favorite! St Louis in 2009 stands out as special as that was the first year I volunteered on the program committee. Not only was my stint as a track chair an incredible professional development opportunity, but celebrating the success of the technical program with authors and other committee members was very special and brought home how uniquely special SIGUCCS conferences are as a professional development experience!

How did you get involved as a volunteer in SIGUCCS?
I started out presenting and then volunteered as a session chair to connect with other program authors. I often rotate attending SIGUCCS with other colleagues and started to volunteer on the program committee as a reader and track chair as another way to stay connected!

What’s an accomplishment that you are especially proud of?
I’m proud of the work I’ve done to keep the Lewis & Clark Annual Faculty Technology Institute relevant and engaging for our faculty.

You could always stop and talk to me about…
Vegetable gardening, Yosemite National Park, and epic fantasy fiction.

What do you do for fun?
Gardening, hiking, cheer on the Portland Timbers and Thorns, gaming, reading

SIGUCCS 2018 Orlando … who is your favorite Disney character??
Tigger

Meet the 2017-2020 Committee Chairs – Shawn Plummer, Exhibitor Relations Chair

This article is part of a series introducing the 2017-2020 SIGUCCS Executive Committee and our appointed positions. Each Committee member submitted answers to questions created by the SIGUCCS Marketing Committee.

How did you get involved in SIGUCCS?
My good friend Laurie I implemented a new ticketing system at our College in 2005. A colleague recommended SIGUCCS to us and we decided to submit a paper on our project. We were delighted to be accepted, and I was off to make my first professional presentation at SIGUCCS 2006 in Edmonton.

Who in SIGUCCS inspires you?
Allan Chen has always impressed me. His encouragement to be more involved and how he made juggling so many responsibilities look easy has helped me see that I could do it too. Well, I hope I can anyway, there are some big shoes to fill!

What accomplishments are you especially proud of?
Implementing configuration management (puppet) at my work was a very large undertaking that I am proud of. It has not only made my work more enjoyable and easier, it has helped my entire team to collaborate and provide better support to our institution.

You could always stop and talk to me about…
Games, I love games, from growing up playing D&D with my friends, to the many different board games I play every week at my weekly game night and with the student gaming club I am advisor for.

What are you looking forward to at the SIGUCCS 2018 Conference?
I am looking forward to everything, but especially the opportunity to meet and learn from other people that do what I do.

How do you take your coffee?
Dark and plain.

Meet the 2017 – 2020 Board – Chester Andrews

This article is part of a series introducing the 2017-2020 SIGUCCS Executive Committee. Each Board member submitted answers to questions created by the SIGUCCS Marketing Committee.

Chester AndrewsHow did you get involved in SIGUCCS?
Our former CIO (John Bucher) of 19 years was a SIGUCCS champion. He encouraged others in our IT organization to attend the conference and get involved. I started by volunteering for Session chairs and helping at the Registration Desk.

Why did you want to be a Board Member?
I served on the Resnet, Inc. Board for many years. I have enjoyed shaping and participating in the SIGUCCS organization.

Who in SIGUCCS inspires you?
I am inspired by everyone that writes papers and gives presentations and participates in SIGUCCS. Many dedicated people share their knowledge and talents with the organization to make it better. And we all benefit from the new knowledge and shared experiences that we get to share each year.

What’s an accomplishment that you are especially proud of?
I have been the public address announcer for my Alma mater’s band program. I never thought I would be the voice behind a microphone, but it is something really enjoy.

You could always stop and talk to me about…
Playing music instruments. I get tons of enjoyment from music making and learning about music.

What do you do for fun?
I play Instrumental Music in a program called New Horizons. Adult’s learn to play or revisit instrument playing after long periods of time. I currently play the Bass Clarinet and the Alto Saxophone.

What are you looking forward to at the SIGUCCS 2018 Conference?
SIGUCCS 2017 was a great conference in sunny Seattle. I look forward to seeing everyone at SIGUCCS 2018.

SIGUCCS 2017 Conference Takeaway – Beyond Geek Speak

Beyond Geek Speak: Dedicated Communications Expert is Critical to Successful Campus IT Shop

Presented by: Vicki L. Smith, University of West Virginia

Vicki Smith, a seasoned journalist and communications professional, shared her experience entering the IT world and selling her services as a marketer of theirs. From her position in the office of the CIO at West Virginia University, Vicki has overseen major communications initiatives and responded to crises with foresight and planning hard to come by when communications are outsourced to a centralized organization. The session focused on lessons learned from her experience, as well as guidance on how IT professionals can shift their thinking to accommodate an “outsider’s” expertise.

This session really indicated the need for an investment in the right people to provide communications channels. The right person can bridge the gap between geek speak and campus lingo. This person also knows which tools and medium to use to reach the intended audiences. Establishing a rapport with the community is an important step in developing a communications strategy, along with establishing processes and procedures for communications during crises.

Full session description & PP slides are available on Sched: https://siguccs2017.sched.com/event/By5s/dont-go-it-alone-dedicated-communications-expert-is-critical-to-a-successful-it-shop

Read more in the ACM Digital Library: https://dl.acm.org/ft_gateway.cfm?id=3123483&ftid=1908128&dwn=1&CFID=817600433&CFTOKEN=55723475

Takeaways:

“Make communication a priority, not an afterthought” by involving the communications person in projects from the start. This will allow them the ability to help craft messages to the community throughout the project. – Lisa Brown

Vicki is such a dynamic presenter and not afraid to tell hard truths. As a communications professional in a lower-tier role at my university, I liked hearing her perspective from working at a higher level with broader oversight and decision-making authority. – Becky Cowin

Vicki’s presentation resonated with what I frequently encounter at my institution—working with engineers and technicians who are often resistant to see technology tools as a customer-focused business solutions. It’s reassuring to know that there are others in the SIGUCCS community who are experiencing similar challenges. After the conference, I immediately shared with communications experts at my school the highlights from this session—my colleagues were very ecstatic and encouraged! – Mo Nishiyama

Meet the 2017-2020 Committee Chairs – Kathy Fletcher, Communication Awards Chair

This article is part of a series introducing the 2017-2020 SIGUCCS Executive Committee and our appointed positions. Each Committee member submitted answers to questions created by the SIGUCCS Marketing Committee.

Kathy FletcherHow did you get involved in SIGUCCS?
I attended my first conference in 1988 and have now attended a total of 17 SIGUCCS conferences. However, it wasn’t until I presented my first paper in 2005 that I started feeling “involved”.

Why did you want to be Communications Award Chair?
I agreed to serve as the Communications Award Chair because (a) I feel that I can apply the organizational skills I honed as a Conference Track Chair ; (b) I will be able to get advice from previous incumbents; and (c) a personal invitation that spelled out the tasks and time commitment.

Who in SIGUCCS inspires you?
John Bucher – I learned something from every encounter at conferences over the years; Bob Haring-Smith – his intelligence, wide range of experiences, quick wit, mad editing skills, and calm presence made for an amazing co-worker; Mo Nishiyama – as I strive improve my planning skills; and the Triumvirate from Carleton College (Kendra, Travis, and Kevin) who exemplify teamwork and work/life balance. I have learned something from almost everyone I have met at the conferences. So many have made me feel welcome over the years.

What accomplishments are you especially proud of?
Achieving ACM Senior Member status; my Masters degree in Statistics; dancing on stage (various performances – dancing in front of others is scary and takes a lot of preparation).

You could always stop and talk to me about…
Dancing, singing, or Ireland.

What do you do for fun?
Dance! I take 2-3 dance classes each week (a wide variety of different styles over the years). My husband and I attend traditional Appalachian square dances almost every weekend. I also enjoy singing, reading mysteries, working Sudoku puzzles, and hiking in the woods.

What are you looking forward to at the SIGUCCS 2018 Conference?
Every year I look forward to seeing the friends I have made over the years. This year, one of my conference accomplishments was to meet some of the communications awards winners since they will serve as judges in 2018.

How do you take your coffee?
The 2017 conference is over but I like my coffee (a) decaf mixed with instant hot chocolate mix or (b) as an Irish Coffee (Irish whiskey and whipped creme).

SIGUCCS 2017 Conference Takeaway – Giving More Effective Feedback

Giving More Effective Feedback

Presented by: Ella Tshopik, University of Wisconsin

This session provided general information followed by guided discussion on the subject of both giving and receiving feedback in positive and effective ways. This include how to approach giving both good and bad feedback as well as receiving both in ways that build towards goals instead of creating resentment.

Ella opened her presentation with a short meditation exercise to help us prepare for the session. It was a very powerful start, whether or not you enjoy meditation. She then began to share with us how to give feedback that is more specific and meaningful then the “good job” we so often share. We broke into groups together to talk about examples she provided of scenarios of excellent – and poor – work behavior. It was very helpful to hear how people in the room would respond to each scenario.

Read more at: https://dl.acm.org/ft_gateway.cfm?id=3123481&ftid=1908131&dwn=1&CFID=817600433&CFTOKEN=55723475

Takeaways:

I found that this session included lots of great strategies for working with others, particularly in a support role where I feel like I’m either gently correcting or carefully encouraging users. Great to see a session that focused on soft skills, particularly since feedback is such a core function of most IT jobs. – Alexa Spigelmyer

The meditation exercise was fantastic. Ella shared with us similar resources. She also talked about how important it is to be able to accept and respond positively to feedback we receive. – Laurie Fox

I took away many points to give better feedback as well as things to remember when I am at the receiving end. I understood about mindfulness but never thought it to use in feedback. Also, discussion was very useful for me to see there are always many approaches to scenarios and we all need to keep in mind that we need to listen and find out why first before making judgement. – attendee feedback from Sched

Meet the 2017-2020 Board – Mat Felthousen

This article is part of a series introducing the 2017-2020 SIGUCCS Executive Committee. Each Board member submitted answers to questions created by the SIGUCCS Marketing Committee.

MatFelthousenHow did you get involved in SIGUCCS?
I was a recent graduate and my manager at the time (Fran Versace) thought it would be an important professional development opportunity for me. Plus, the timing of the fall conference was a perfect change of pace after back-to-school.

Why did you want to be a Board Member?
I hadn’t considered being on the Executive Committee per se. I was asked by a couple people to consider running, and I wanted to give something back to an organization that had come to mean so much to me personally and professionally.

Who in SIGUCCS inspires you?
There are dozens of people. I am inspired by the considerable contributions of our volunteers, from their generosity in sharing in online forums to the production of the annual conference. Almost all of my close friends are a part of SIGUCCS, and they have had a part in who, and where, I am today. I never met Penny Crane, but I did know Beth Ruffo. Her enthusiasm for SIGUCCS was contagious, and she encouraged me to take on my first official role as NY state captain in 1997. Later on, leaders such as John Bucher, Rob Paterson, Leila Lyons and Bob Haring-Smith were influential for their thoughtful commitment to the organization, and the people who are a part of it.

What do you wish you knew before you decided to be on the board?
The adage of “the more you know, the more you don’t know” applies. Being on a team of strong leaders means equally strong, and often differing, viewpoints. I had some training on emotional intelligence and ‘Meyers-Briggs’ leadership types, but putting all that theory into reality, particularly in a volunteer organization, was experience that will help me through the remainder of my career.

You could always stop and talk to me about…
I prefer listening to talking, so I can understand what is important to the person. I tend to try to solve problems, whether it is fixing something that broke, or thinking of ways for people to find common ground. You could start with telling me your goals in life, or a problem that you are having.

What do you do for fun?
This weekend I was on my back on a garage floor, completely failing at keeping transmission fluid from staining me, the floor, and everything in between. The previous weekend I worked on bringing modern wiring up to the second floor of my house, which by way of detour, will involve creating a new closet upstairs. Both of those are more fun than they sound. If it involves tools, chances are I’m going to like it. Traveling lets me work on photography and discover new music (love alternative stations on XM). I only get to read while on vacation now, and will usually go through a few books in a week.

SIGUCCS 2017 LogoWhat are you looking forward to at the SIGUCCS 2017 Conference?
Seeing all of my friends again, and hearing about their accomplishments. I’ve never been to Seattle, so it will be great to explore that area.

How do you take your coffee?
Cafe Mocha.

Meet the 2017-2020 Board – Chris King

This article is part of a series introducing the 2017-2020 SIGUCCS Executive Committee. Each Board member submitted answers to questions created by the SIGUCCS Marketing Committee.

How did you get involved in SIGUCCS?
Some coworkers were presenting at the Baltimore conference in 2004, and I went along. I had heard a lot of good things about SIGUCCS from other folks, and wanted to check it out.

Why did you want to be a Board Member?
Service is a hell of a drug. The more you volunteer for events, mentoring, and conferences, the more you see how crucial that service is to the sustainability of this organization. The Board is the next step, and will allow me to give that much more, and I can do my part to keep this great group running!

Who in SIGUCCS inspires you?
Wait, I can only give one answer? So many folks . . . Mo Nishiyama never fails to impress me how he can capture an audience in less words than it takes you to order at Starbucks. Trevor Murphy taught me that it’s the people who DON’T come up to introduce themselves that need (and are worth) attention. Of course, Laurie Fox showed me that life can throw all sorts of stuff at you, but as long as you stay strong, SIGUCCS will be there to prop you up, and then you owe it to SIGUCCS to prop up others after that.

What’s an accomplishment that you are especially proud of?
I convinced one of my SIGUCCS mentees to ask to be promoted to CIO at his college — and it worked!

You could always stop and talk to me about…
The Green Bay Packers

What do you do for fun?
I read way too much, and when I’m not staring at a screen or a book I like to get outside — camping, hiking, fresh-air sorts of things.

SIGUCCS 2017 LogoWhat are you looking forward to at the SIGUCCS 2017 Conference?
Yet another chance to see a great group doing great things!

How do you take your coffee?
In a cup, preferably my SIGUCCS 2008 speaker mug.

Meet the 2017-2020 Board – Kristen Dietiker

This article is part of a series introducing the 2017-2020 SIGUCCS Executive Committee. Each Board member submitted answers to questions created by the SIGUCCS Marketing Committee.

Kristen DietikerHow did you get involved in SIGUCCS?
I decided it was important for my career goals to be published and also improve my public speaking, and SIGUCCS conferences allowed me to do both. My first SIGUCCS conference was in 2008 and I’ve been attending ever since. Volunteering to help with various aspects of the conference was a natural extension of my participation- I got a lot of benefit from attending the conference, and I wanted to give back.

Why did you want to be a Board Member?
I’ve been focused on advancing my career the past several years, and SIGUCCS has been an important part of that. Through SIGUCCS I’ve been mentored and have met valued friends and peers who constantly amaze, inspire, and challenge me to do better. SIGUCCS has helped me up my game, and I want to help build more resources so future participants gain the same benefit.

You could always stop and talk to me about…
LGBTQ and Women in Technology-related career and workplace matters, resume advice, baseball (especially the Giants), dogs, travel, and favorite beers or breweries.

SIGUCCS 2017 LogoWhat are you looking forward to at the SIGUCCS 2017 Conference?
Seeing good friends!

How do you take your coffee?
All the ways! At home I typically use a drip method with cinnamon in the grounds, sometimes black and sometimes with cream (real cream). Sometimes I cold brew, again with cinnamon mixed in the grounds. At work I have a Nespresso and usually aim for an intense ristretto, black because I dislike having to deal with storing or steaming milk in my office. At a coffee shop, I typically get a flat white, double soy latte, or an americano.