{"id":595,"date":"2018-06-29T18:10:00","date_gmt":"2018-06-29T18:10:00","guid":{"rendered":"http:\/\/siguccs.hosting.acm.org\/wp\/?page_id=595"},"modified":"2021-02-26T18:55:00","modified_gmt":"2021-02-26T18:55:00","slug":"past-webinars","status":"publish","type":"page","link":"https:\/\/siguccs.org\/wp\/learn\/past-webinars\/","title":{"rendered":"Past Webinars"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"alignleft\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"http:\/\/siguccs.hosting.acm.org\/wp\/wp-content\/uploads\/2018\/06\/002-youtube-300x300-150x150.png\" alt=\"youtube icon\" class=\"wp-image-600\" srcset=\"https:\/\/siguccs.org\/wp\/wp-content\/uploads\/2018\/06\/002-youtube-300x300-150x150.png 150w, https:\/\/siguccs.org\/wp\/wp-content\/uploads\/2018\/06\/002-youtube-300x300.png 300w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure><\/div>\n\n\n\n<p><a href=\"https:\/\/www.youtube.com\/playlist?list=PLxWTFDpGLa-zNRcxpk0dDFDJotbki6WCR\"><br>\n<\/a><br>\nPreviously recorded webinars can be watched on our <a href=\"https:\/\/www.youtube.com\/playlist?list=PLxWTFDpGLa-zNRcxpk0dDFDJotbki6WCR\">YouTube channel<\/a>&nbsp;&#8220;Webinars&#8221; playlist. If you have any questions or ideas for future webinars, please contact our professional development coordinator at <a href=\"mailto:secretary_SIGUCCS@acm.org\">secretary_SIGUCCS@acm.org<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Past Webinars:<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/youtu.be\/NOKjti6KXcA\" target=\"_blank\" rel=\"noreferrer noopener\">How to Create an Effective Online Poster<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/youtu.be\/T36F9g8bBhg\" target=\"_blank\">SIGUCCS Mentoring Program &#8211; Fall 2020 <\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/youtu.be\/R8aElAKjL24\" target=\"_blank\">Communication Skills and Teaming are a Project Manager\u2019s Best Friend<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/youtu.be\/elXI0CJ3PNU\" target=\"_blank\">Cook \u2018em like Gumbo: Support Documents for Today and Tomorrow<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/youtu.be\/HVQJvrdoJdo\" target=\"_blank\">Solve and Evolve: Practical Applications for Knowledge Centered Service<\/a>\u00a0<\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/youtu.be\/lLzwVEQ66wc\" target=\"_blank\">Teaching an Old Yellow Jacket New Tricks: Change management at Georgia Tech<\/a><\/li><li><a rel=\"noreferrer noopener\" aria-label=\"Digital Transformation from Day One: Onboarding New Employees (opens in a new tab)\" href=\"https:\/\/youtu.be\/9cs7O9bdIfA\" target=\"_blank\">Digital Transformation from Day One: Onboarding New Employees<\/a><\/li><li><a rel=\"noreferrer noopener\" aria-label=\"SIGUCCS 2019 Conference Newcomers Webinar (opens in a new tab)\" href=\"https:\/\/youtu.be\/eRFVjmGhEPY\" target=\"_blank\">SIGUCCS 2019 Conference Newcomers Webinar<\/a><\/li><li><a rel=\"noreferrer noopener\" aria-label=\"Conference Confidence: Little tips for big impact in your presentation (opens in a new tab)\" href=\"https:\/\/youtu.be\/O1q54xFmjZ8\" target=\"_blank\">Conference Confidence: Little tips for big impact in your presentation<\/a><\/li><li>Can you Teach Customer Service? &#8211; <em>no recording available<\/em><ul><li>Powerpoint Presentation: <a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/customerservice2019.pdf\">Download here<\/a><\/li><\/ul><\/li><li><a rel=\"noreferrer noopener\" aria-label=\"How to Create an Effective Poster (2019) (opens in a new tab)\" href=\"https:\/\/youtu.be\/0yP-GZcl9nE\" target=\"_blank\">How to Create an Effective Poster (2019)<\/a><\/li><li><a rel=\"noopener noreferrer\" aria-label=\"What Cats Teach Us About Excellent Customer Service (opens in a new tab)\" href=\"https:\/\/youtu.be\/mkcac0Y6Zkg\" target=\"_blank\">Developing a Culture of Care<\/a><\/li><li><a aria-label=\"What Cats Teach Us About Excellent Customer Service (opens in a new tab)\" rel=\"noreferrer noopener\" href=\"https:\/\/youtu.be\/5aErM72f5zg\" target=\"_blank\">What Cats Teach Us About Excellent Customer Service<\/a><\/li><li><a aria-label=\"Revitalizing Student Worker Training (opens in a new tab)\" rel=\"noreferrer noopener\" href=\"https:\/\/youtu.be\/-jFppr41PYw\" target=\"_blank\">Revitalizing Student Worker Training<\/a><\/li><li><a aria-label=\"Small Carrots, No Sticks: Engaging Campus Business Partners in the Design and Deployment of New Enterprise Services in a Decentralized Campus Environment (opens in a new tab)\" rel=\"noreferrer noopener\" href=\"https:\/\/youtu.be\/fZaPJHuBnkg\" target=\"_blank\">Small Carrots, No Sticks: Engaging Campus Business Partners in the Design and Deployment of New Enterprise Services in a Decentralized Campus Environment<\/a><\/li><li><a aria-label=\"Trading Places: An Exchange of (Human) Resources\u2028 (opens in a new tab)\" rel=\"noreferrer noopener\" href=\"https:\/\/youtu.be\/yeicr-y_4ew\" target=\"_blank\">Trading Places: An Exchange of (Human) Resources<\/a><\/li><li><a aria-label=\"The &quot;I&quot; in Team: How developing individual strength builds a great team (opens in a new tab)\" rel=\"noreferrer noopener\" href=\"https:\/\/youtu.be\/OMO7Xw5dnOE\" target=\"_blank\">The &#8220;I&#8221; in Team: How developing individual strength builds a great team<\/a><\/li><li><a aria-label=\"The &quot;I&quot; in Team: How developing individual strength builds a great team (opens in a new tab)\" href=\"https:\/\/youtu.be\/Nvt97wKgCtc\">Collaborating with Digital Natives on Digital Citizenship<\/a><\/li><li><a href=\"https:\/\/youtu.be\/3UWd9CcKonE\">SIGUCCS 2018 Conference Newcomers Webinar<\/a><\/li><li><a href=\"https:\/\/youtu.be\/30GBup-FAyk\">How to Create an Effective Poster for Presentation at the Poster Session<\/a> <ul><li>Companion Canvas Course: <a href=\"https:\/\/iu.instructure.com\/courses\/1590156\">https:\/\/iu.instructure.com\/courses\/1590156<\/a><\/li><li>Non-canvas Course: <a href=\"https:\/\/ittraining.iu.edu\/explore-topics\/titles\/crpos\/index.html\">https:\/\/ittraining.iu.edu\/explore-topics\/titles\/crpos\/index.html<\/a> <\/li><\/ul><\/li><li><a href=\"https:\/\/youtu.be\/RL1b17GMr6g\">Enhancing the Performance of Cross Functional Teams<\/a><\/li><li><a href=\"https:\/\/youtu.be\/xxRJdrPAmXc\">Identifying IT Core Competencies<\/a><\/li><li><a href=\"https:\/\/youtu.be\/IDLaKktbjE0\">You know you want to read this: Communicating Effectively in Tech Support<\/a><\/li><li><a href=\"https:\/\/youtu.be\/C9plxcaIHdU\">Connecting Students to Life Beyond the Campus Walls<\/a><\/li><li><a href=\"https:\/\/youtu.be\/BbyLn9IjmXQ\">Fostering Independence: Project Work for Student Techs<\/a><\/li><li><a href=\"https:\/\/youtu.be\/mvuwlJHD_uo\">Giving More Effective Feedback<\/a><\/li><li><a href=\"https:\/\/youtu.be\/_aFRF1jIoUQ\">Increasing Security by Focusing on the End-Points<\/a> <ul><li><a href=\"https:\/\/youtu.be\/D9v4kBJL_zE\">Powerpoint Presentation: <\/a><a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/Increasing%20Security.pdf\">Download here<\/a> <\/li><\/ul><\/li><li><a href=\"https:\/\/youtu.be\/D9v4kBJL_zE\">How using virtualized apps streamlined VDI at Le Moyne College<\/a><\/li><li>Communications Toolkit Workshop: Hands-on Guide to Creating Meaningful Messages that Support Your IT Change <ul><li>Powerpoint Presentation: <a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/Communication%20Toolkits.pdf\">Download here<\/a><\/li><li>Presentation Resource:\u00a0<a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/CreateaCommunicationsToolkit.pdf\">Download here<\/a> <\/li><\/ul><\/li><li><a href=\"https:\/\/youtu.be\/E4BWUG-9zLQ\">Adventures in Management: Incentives with Flair<\/a><\/li><li><a href=\"https:\/\/youtu.be\/7YejFxdw3nw\">What is IT Asset Management and Why Should You Care?<\/a><\/li><li><a href=\"https:\/\/youtu.be\/9Nm8b2ogSzg\">Women&#8217;s Work: Gender in Higher Education IT Organizations<\/a><\/li><li><a href=\"https:\/\/youtu.be\/LdHwVRctZHs\">Following the Direct Path: Effective Short Presentation Tips<\/a><\/li><li><a href=\"https:\/\/youtu.be\/r6_f8pQXLJ0\">Mentoring Kick Off Webinar for 2017 Mentoring Participants<\/a><\/li><li><a href=\"https:\/\/youtu.be\/Ui3w9K4l5us\">Importance of Enterprise Wide Clicker Support<\/a><\/li><li><a href=\"https:\/\/youtu.be\/38AqGdt3Vsg\">SIGUCCS 2016 Conference Webinar<\/a><\/li><li><a href=\"https:\/\/youtu.be\/Vts8g6K-GkI\">Aligning IT User Services with the Organization&#8217;s Strategic Plan<\/a> <ul><li>Powerpoint Presentation: <a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/AligningITUserServices.pptx\">Download here<\/a> <\/li><\/ul><\/li><li>Sign Sealed Delivered, Improving Your Messages to the Community &#8211; <i>no recording available<\/i> <ul><li>Powerpoint Presentation: <a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/SignedSealedDelivered.pdf\">Download here<\/a> <\/li><\/ul><\/li><li><a href=\"https:\/\/youtu.be\/PfXG4cIFlTI\">Deploying and Managing State of the Art Workstation Labs Like a Boss<\/a><\/li><li>Consistency and Convenience: Using Canvas in Helpdesk Staff Training &#8211; <i>no recording available<\/i> <ul><li>Powerpoint Presentation: <a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/ConsistencyandConvenience.pptx\">Download here<\/a> <\/li><\/ul><\/li><li><a href=\"https:\/\/youtu.be\/5ihK2SHY1hA\">Using FAQs to Help Users Help Themselves<\/a><\/li><li><a href=\"https:\/\/youtu.be\/WrfMiC-V-E8\">How We Deliver Our Desktop Support Services the ITIL way<\/a> <ul><li>Breakout Exercise: <a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/Break%20out%20exercise-Measure%20your%20strategic%20success-SIGUCSS%20webinar.docx\">Download here<\/a><\/li><li>Powerpoint Presentation: <a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/WashU%20IT%20How%20We%20Deliver%20Desktop%20Support%20Services.pptx\">Download here<\/a> <\/li><\/ul><\/li><li><a href=\"https:\/\/youtu.be\/Kwafj1HIWqQ\">Microsoft Licensing in Higher Education, An In-Depth Discussion<\/a><\/li><li><a href=\"https:\/\/youtu.be\/uAVYpsl7bDo\">Developing Student Worker Skillsets<\/a><\/li><li><a href=\"https:\/\/youtu.be\/gLatOGMLTVM\">Mentoring Kick Off Webinar for 2016 Mentoring Program Participants<\/a><\/li><li><a href=\"https:\/\/youtu.be\/X51P5lIAG0k\">Mentoring and Professional Growth<\/a><\/li><li><a href=\"https:\/\/youtu.be\/c1nzSVAg3mY\">Status Updates: Keeping the Campus Community Informed<\/a><\/li><li><a href=\"http:\/\/youtu.be\/0QzGrVhjr-A\">Transformative Connections: Building and Cultivating a Staff Mentorship Program<\/a><\/li><li><a href=\"https:\/\/youtu.be\/hWiEuDVIunM\">Leveraging the Power of Influence<\/a><\/li><li>Be Our Guest &#8211; Crafting a Magical Client! (<a href=\"http:\/\/www.siguccs.org\/resources\/webinar_recordings\/Crafting%20a%20Magical%20Client.mp3\">recording<\/a> &#8211; .mp3 file)<\/li><li><a href=\"http:\/\/youtu.be\/PokTS_B59o8\">Organizing Chaos: Student Workforce Management Tools<\/a><\/li><li><a href=\"http:\/\/youtu.be\/puNSpMinZ-Q\">My Life as an Information Technology Sous Chef<\/a><\/li><li><a href=\"http:\/\/youtu.be\/DZtzMZS4Sbs\">Forging a Global IT Community<\/a><\/li><li><a href=\"http:\/\/youtu.be\/g-ZmHUg855k\">Adventures in Change Management: Getting Everyone on the Same Page<\/a><\/li><li><a href=\"http:\/\/youtu.be\/4byuQsrsiHU\">Customer Service: Then and Now<\/a><\/li><li><a href=\"http:\/\/youtu.be\/Aa3qYXxG0cI\">Creating Your Master Mind: Personal and Professional Development<\/a><\/li><li><a href=\"http:\/\/youtu.be\/YQIfK7tg-pc\">Why I Tweet: Using Social Media for Entertainment, Professional Development, and SIGUCCS Conference Participation<\/a><\/li><li><a href=\"http:\/\/youtu.be\/Fh_TEFcrapQ\">Motivating Skill-Based Promotion with Badges at the University of Washington<\/a><\/li><li><a href=\"http:\/\/youtu.be\/286Bg6kBZJY\">SIGUCCS 2013: Newcomers Overview<\/a> (<a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/Newcomers%20Overview%20SIGUCCS%202013.pptx\">more information on this topic<\/a>)<\/li><li><a href=\"http:\/\/youtu.be\/xbjgeZ_uDP0\">SIGUCCS 2013: Session Chair Overview<\/a><\/li><li><a href=\"http:\/\/youtu.be\/xuOfgKZyLKM\">Student Employees: From Fresh Faces to Department Experts<\/a> (<a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/Student%20Employees-%20From%20Fresh%20Faces%20to%20Department%20Experts%20(reduced%20size).pptx\">additional information on this topic<\/a>)<\/li><li>The SIGUCCS Board: Who We are, What We Do and How We Run This Organization<\/li><li>Slaying the Desktop Management Dragon with SCCM 2012 (<a href=\"http:\/\/www.siguccs.org\/resources\/webinar_recordings\/2013-06-25%2014.00%20Slaying%20the%20Desktop%20Management%20Dragon%20with%20SCCM%202012.wmv\">recording<\/a> &#8211; .wmv file)<\/li><li><a href=\"http:\/\/youtu.be\/jyr5qSOt6KA\">Continuous Improvement: Turning Sticky Notes Into Teamwork And Quality Assurance<\/a>(<a href=\"http:\/\/www.siguccs.org\/resources\/\/webinar_handouts\/Continuous%20Improvement.pptx\">additional information on topic<\/a>)<\/li><li><a href=\"http:\/\/youtu.be\/kiA_-XDYokY\">Software Asset Management and Adobe Licensing<\/a> (<a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/SAM%20SIGUCCS%202013%20Webinar%20.pptx\">additional information on topic<\/a>)<\/li><li><a href=\"http:\/\/youtu.be\/4QfUsx-PpaM\">Reaching New Heights &#8211; Tips and Tricks for Writing Your Paper for SIGUCCS 2013<\/a><\/li><li><a href=\"http:\/\/youtu.be\/rOKlCoSzZ2Q\">Reaching New Heights- Share Your Expertise in Chicago<\/a><\/li><li><a href=\"http:\/\/youtu.be\/vWxDMi4aZUU\">Movin&#8217; On Up- Finding Your Way to manager, Director and Beyond<\/a><\/li><li><a href=\"http:\/\/youtu.be\/QiVWmolnjBI\">Virtual Desktop Infrastructure at the Community College of Rhode Island<\/a><\/li><li><a href=\"http:\/\/youtu.be\/xCaTPomeqIk\">Get Ready for SIGUCCS; Information for First-Timers<\/a> (<a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/First%20Timers%202012.pdf\">additional information on topic<\/a>)<\/li><li><a href=\"http:\/\/youtu.be\/bEteU-P16Yw\">The X Factor &#8211; How to Create a Presentation That Wows!<\/a><\/li><li><a href=\"http:\/\/youtu.be\/mSVb3GMzS4Y\">This Isn&#8217;t Your Father&#8217;s Computer Lab<\/a><\/li><li><a href=\"http:\/\/youtu.be\/kl1PR5yOpRk\">SIGUCCS Communication Awards: Join the Conversation on Effective Communication Techniques<\/a><\/li><li><a href=\"http:\/\/youtu.be\/_RUJyqin-Qs\">SIGUCCS, What in the World is That and Why Should I Become a Member?<\/a> (<a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/SIGMembership2012.pdf\">additional information on topic<\/a>)<\/li><li><a href=\"http:\/\/youtu.be\/ec22yDC9wH4\">Lab Management- What&#8217;s Growing on Your Keyboard<\/a><\/li><li><a href=\"http:\/\/youtu.be\/KzvU7EsZhnU\">Learning Environments: What is Happening During the Summer of 2012?<\/a><\/li><li><a href=\"http:\/\/youtu.be\/muITruka5lw\">Tips and Tricks for Writing Your Memphis Conference Paper<\/a> (<a href=\"http:\/\/dl.acm.org\/citation.cfm?id=2070364.2070394&amp;coll=DL&amp;dl=GUIDE&amp;CFID=98012363&amp;CFTOKEN=97180011\">additional information on topic<\/a>)<\/li><li><a href=\"http:\/\/youtu.be\/yMn7ktmnBJw\">Superstar Student Staff\u00a0<\/a>(<a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/Superstar%20student%20staff!.pdf\">slides<\/a> &#8211; pdf, <a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/SuperStar_Collaborative_brainstorming_activity.pdf\">collaborative brainstorming notes <\/a>&#8211; pdf)<\/li><li><a href=\"http:\/\/youtu.be\/ykTqkrbVNSo\">Sleeping With Their Eyes Open: Training Student Staff<\/a> (<a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/SIGUCCSwebinar-studenttraining-slides.pdf\">slides<\/a> &#8211; pdf)<\/li><li><a href=\"http:\/\/youtu.be\/Jv8emuKb3ik\">Time Management for Busy Geeks<\/a> (<a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/timewebinar.pdf\">slides<\/a> &#8211; pdf)<\/li><li><a href=\"http:\/\/youtu.be\/Anfej8zN8vE\">Hiring Student Staff: Do They Wear Dirty Clothes to the Interview?<\/a> (<a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/DirtyClothes-slides.pdf\">slides <\/a>&#8211; pdf, <a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/SIGUCCS-studenthiringwebinar.pdf\">handout<\/a> &#8211; pdf)<\/li><li><a href=\"http:\/\/youtu.be\/OgedqtqpI3E\">Pump Up The Jam! Tips &amp; Trick to Motivate You and Your Staff!<\/a> (<a href=\"http:\/\/www.siguccs.org\/resources\/webinar_handouts\/motivationpresentation.pdf\">slides <\/a>&#8211; pdf)<\/li><li>Leverage Emotional Intelligence to Redirect Negative Behavior<\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Previously recorded webinars can be watched on our YouTube channel&nbsp;&#8220;Webinars&#8221; playlist. If you have any questions or ideas for future webinars, please contact our professional development coordinator at secretary_SIGUCCS@acm.org Past Webinars: How to Create an Effective Online Poster SIGUCCS Mentoring Program &#8211; Fall 2020 Communication Skills and Teaming are a Project Manager\u2019s Best Friend Cook &hellip; <a href=\"https:\/\/siguccs.org\/wp\/learn\/past-webinars\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Past Webinars<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":430,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-595","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/siguccs.org\/wp\/wp-json\/wp\/v2\/pages\/595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/siguccs.org\/wp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/siguccs.org\/wp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/siguccs.org\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/siguccs.org\/wp\/wp-json\/wp\/v2\/comments?post=595"}],"version-history":[{"count":27,"href":"https:\/\/siguccs.org\/wp\/wp-json\/wp\/v2\/pages\/595\/revisions"}],"predecessor-version":[{"id":1896,"href":"https:\/\/siguccs.org\/wp\/wp-json\/wp\/v2\/pages\/595\/revisions\/1896"}],"up":[{"embeddable":true,"href":"https:\/\/siguccs.org\/wp\/wp-json\/wp\/v2\/pages\/430"}],"wp:attachment":[{"href":"https:\/\/siguccs.org\/wp\/wp-json\/wp\/v2\/media?parent=595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}