{"id":172,"date":"2026-01-16T20:42:30","date_gmt":"2026-01-16T20:42:30","guid":{"rendered":"https:\/\/siguccs.org\/Conference\/2026\/?page_id=172"},"modified":"2026-01-16T20:42:30","modified_gmt":"2026-01-16T20:42:30","slug":"siguccs-academy-workshops","status":"publish","type":"page","link":"https:\/\/siguccs.org\/Conference\/2026\/siguccs-academy-workshops\/","title":{"rendered":"SIGUCCS Academy Workshops"},"content":{"rendered":"\n<p>Jump to workshop description:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#acad1\">Service Management Workshop: Turn Your Data Into Dashboards<\/a><\/li>\n\n\n\n<li><a href=\"#acad2\">Student Supervision: Boosting ROI for Student Employees<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"acad1\">SIGUCCS Academy Service Management Workshop: Turn Your Data Into Dashboards<\/h2>\n\n\n\n<p><strong>Target Audience:<\/strong> Helpdesk managers, user support specialists, IT supervisors and directors, application, service, and endpoint managers, and data-adjacent professionals.<\/p>\n\n\n\n<p>Tired of scrolling through spreadsheets? In this two-part SIGUCCS Academy workshop, you&#8217;ll learn how to turn those raw data files into clean, interactive dashboards that give your team the answers they need\u2014fast.<\/p>\n\n\n\n<p>Bring your own dataset (from helpdesk systems, surveys, inventory\u2014anything you use) and learn hands-on how to import, clean, and transform it using Excel and Power Query. Throughout the workshop, you\u2019ll work directly with your own data to build something your team can actually use.&nbsp; The example data the presenter is using will be available if you don\u2019t have your own data available.<\/p>\n\n\n\n<p>In Part 1, you\u2019ll learn how to import, clean, and transform data using Excel and Power Query. We\u2019ll walk through practical, repeatable techniques that will help you make messy data manageable\u2014without needing advanced Excel skills.<\/p>\n\n\n\n<p>In Part 2, you\u2019ll turn that cleaned data into a functional dashboard. You\u2019ll use Excel Tables and Slicers to create interactive filters, giving your team the ability to explore the data on their own. Then, you\u2019ll use Pivot Tables to build summary views that quickly answer common questions.<\/p>\n\n\n\n<p>You\u2019ll leave with a working file you can take back to your team and repeatable skills that help you do more with the data you already have.<\/p>\n\n\n\n<p>This workshop is all about developing skills to change your contribution from \u201cjust reporting\u201d to surfacing stories your data tells\u2014a perfect fit for professionals and organizations moving from quills to quantum.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Required Materials<\/h3>\n\n\n\n<p>To ensure a successful hands-on experience, attendees should bring their own laptop with Microsoft Excel installed. Participants are encouraged to bring a sample dataset to build a dashboard they can use immediately when returning to their institution.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What You\u2019ll Learn<\/h3>\n\n\n\n<p>Participation in the SIGUCCS Academy is free with your registration and practical skills you learn in Academy workshops help make the case for institutional support to attend the conference.&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automated data transformation techniques that minimize manual data cleaning to prepare messy datasets.<\/li>\n\n\n\n<li>User-centric dashboard design using slicers and pivot tables to create self-service reports.<\/li>\n\n\n\n<li>Repeatable connection design to ensure dashboards remain current with one-click.\u00a0<\/li>\n\n\n\n<li>Data governance best practices developed through peer collaboration to ensure institutional data is handled securely and accurately.<\/li>\n\n\n\n<li>Troubleshooting and debugging skills gained by solving live data challenges alongside IT colleagues.<\/li>\n\n\n\n<li>Proficiency with your own device to build a functional dashboard with your own data.<\/li>\n<\/ul>\n\n\n\n<p>Workshop participants will have the opportunity to earn an <a href=\"https:\/\/www.credly.com\/organizations\/acm-siguccs\/badges\">ACM SIGUCCS microcredential<\/a> and leave with a new or strengthened connection to the supportive SIGUCCS professional community, ongoing peer support that lasts beyond the conference.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">About the Instructor: Scott Trimmer<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"790\" src=\"https:\/\/siguccs.org\/Conference\/2026\/wp-content\/uploads\/2026\/01\/Strimmer-Headshot-1024x790.jpg\" alt=\"\" class=\"wp-image-173\" style=\"width:359px;height:auto\" srcset=\"https:\/\/siguccs.org\/Conference\/2026\/wp-content\/uploads\/2026\/01\/Strimmer-Headshot-1024x790.jpg 1024w, https:\/\/siguccs.org\/Conference\/2026\/wp-content\/uploads\/2026\/01\/Strimmer-Headshot-300x231.jpg 300w, https:\/\/siguccs.org\/Conference\/2026\/wp-content\/uploads\/2026\/01\/Strimmer-Headshot-768x592.jpg 768w, https:\/\/siguccs.org\/Conference\/2026\/wp-content\/uploads\/2026\/01\/Strimmer-Headshot-1536x1185.jpg 1536w, https:\/\/siguccs.org\/Conference\/2026\/wp-content\/uploads\/2026\/01\/Strimmer-Headshot-2048x1580.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>Scott Trimmer is the Director of the Learning Commons at Cuyahoga Community College\u2019s Eastern Campus, where he leads a cross-functional team supporting student success, academic technology, and campus-wide learning initiatives.&nbsp; With a background in computer science and an MBA in organizational leadership, Scott specializes in translating complex systems into approachable, data-informed solutions for staff, faculty, and students.&nbsp;<\/p>\n\n\n\n<p>&nbsp;After more than ten years fielding Excel questions at a 1000+ employee university, he became skilled at turning messy processes into clean, usable tools.&nbsp; He now brings that mindset to his work at the College, creating dashboards, improving workflows, and helping teams adopt technology in ways that actually make their work easier.&nbsp; Scott\u2019s colleagues often joke that there\u2019s very little he doesn\u2019t try to organize in a spreadsheet.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"acad2\">SIGUCCS Academy Student Supervision: Boosting ROI for Student Employees<\/h2>\n\n\n\n<p><strong>Target Audience:<\/strong> Managers and Supervisors of Student Employees, IT Directors focused on talent development.<\/p>\n\n\n\n<p>Student employees are essential to IT in higher education, yet their full potential often remains untapped. Tapping this potential feels like an insurmountable burden to your already full schedule. This two-part SIGUCCS Academy workshop is designed to provide you with a strategic, low-effort approach to maximizing the return on investment (ROI) for both student employees and your department. We&#8217;ll explore how a small upfront investment of time leads to significantly more engaged, productive, and fulfilled student workers.<\/p>\n\n\n\n<p>Part 1 introduces the \u201captitude and ambition\u201d meeting\u2014a brief, structured conversation that helps uncover a student worker\u2019s skills, interests, and career goals. This isn&#8217;t about adding another task to your plate; it&#8217;s about shifting your approach to better understand their skills, interests, and career aspirations beyond their immediate job description and introduce practical, low-effort strategies for crafting specific projects and opportunities tailored to these individual insights.<br><br>In Part 2, we\u2019ll focus on how to align this insight with your team\u2019s real-world needs. You&#8217;ll learn how to delegate tasks that genuinely contribute to student development while simultaneously freeing up your time and increasing departmental output.<br><br>By the end of this workshop, you&#8217;ll have actionable techniques to transform your student employee program into a powerful engine for talent development and departmental success, all without significantly increasing your supervisory workload.<br><br>SIGUCCS 2026 invites us to rethink and revolutionize IT\u2014why not start with how we grow our next generation of IT professionals?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What You\u2019ll Learn<\/h3>\n\n\n\n<p>Participation in the SIGUCCS Academy is free with your registration and practical skills you learn in Academy workshops help make the case for institutional support to attend the conference. \u200b\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Interview techniques to quickly identify and leverage hidden student employee skills.<\/li>\n\n\n\n<li>Methods for aligning your team\u2019s technical backlog with student goals.<\/li>\n\n\n\n<li>Low-effort delegation techniques that increase student accountability and reduce daily oversight.<\/li>\n\n\n\n<li>A repeatable process for developmental feedback, improving student worker retention and quality.<\/li>\n\n\n\n<li>Skills for systematic talent mapping, making our student team a stronger internal technical pipeline.<\/li>\n\n\n\n<li>A strategy to transform our student team into a higher-capacity unit, completing more high-value tasks without increasing my management time.<\/li>\n<\/ul>\n\n\n\n<p>Workshop participants will have the opportunity to earn an <a href=\"https:\/\/www.credly.com\/organizations\/acm-siguccs\/badges\">ACM SIGUCCS microcredential<\/a> and leave with a new or strengthened connection to the supportive SIGUCCS professional community, ongoing peer support that lasts beyond the conference.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">About the Instructor: Elizabeth Young<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" width=\"536\" height=\"680\" src=\"https:\/\/siguccs.org\/Conference\/2026\/wp-content\/uploads\/2026\/01\/Copy-of-Elizabeth_Young.png\" alt=\"\" class=\"wp-image-174\" style=\"aspect-ratio:0.7882599580712788;width:265px;height:auto\" srcset=\"https:\/\/siguccs.org\/Conference\/2026\/wp-content\/uploads\/2026\/01\/Copy-of-Elizabeth_Young.png 536w, https:\/\/siguccs.org\/Conference\/2026\/wp-content\/uploads\/2026\/01\/Copy-of-Elizabeth_Young-236x300.png 236w\" sizes=\"(max-width: 536px) 100vw, 536px\" \/><\/figure>\n<\/div>\n\n\n<p>Elizabeth is an Enterprise Application Administrator\/Developer at Lewis &amp; Clark College with over 30 years of experience in higher education. Beyond the technical scope of her role, she is a dedicated student manager who has guided teams ranging from parking enforcement officers to Salesforce-certified interns. She is deeply interested in the intersection of student employment and career readiness, working to ensure that on-campus jobs provide a strong foundation for students&#8217; future aspirations. Elizabeth also applies her leadership skills to her local community, volunteering with her son&#8217;s Scout troop and co-running a local theatre company.\u00a0<br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jump to workshop description: SIGUCCS Academy Service Management Workshop: Turn Your Data Into Dashboards Target Audience: Helpdesk managers, user support specialists, IT supervisors and directors, application, service, and endpoint managers, and data-adjacent professionals. Tired of scrolling through spreadsheets? In this two-part SIGUCCS Academy workshop, you&#8217;ll learn how to turn those raw data files into clean, interactive dashboards that give your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-172","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/siguccs.org\/Conference\/2026\/wp-json\/wp\/v2\/pages\/172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/siguccs.org\/Conference\/2026\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/siguccs.org\/Conference\/2026\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/siguccs.org\/Conference\/2026\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/siguccs.org\/Conference\/2026\/wp-json\/wp\/v2\/comments?post=172"}],"version-history":[{"count":1,"href":"https:\/\/siguccs.org\/Conference\/2026\/wp-json\/wp\/v2\/pages\/172\/revisions"}],"predecessor-version":[{"id":175,"href":"https:\/\/siguccs.org\/Conference\/2026\/wp-json\/wp\/v2\/pages\/172\/revisions\/175"}],"wp:attachment":[{"href":"https:\/\/siguccs.org\/Conference\/2026\/wp-json\/wp\/v2\/media?parent=172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}