Webinars are a great way to "stay connected between conferences" and experience some of the professional development opportunities that are provided through the SIGUCCS conferences. Our webinars are offered quarterly at no charge. Use this as an opportunity to participate as a team or individually. You will be able to connect to the audio portion using VoIP or a telephone.
You can view past webinars by visiting the Past Webinars section below.
Upcoming Webinars (all times are Eastern):
- April 19, 3pm Fostering Independence: Project Work for Student Techs
Register Now: https://attendee.gotowebinar.com/register/7432153635985412353
This webinar will be presented by Kendra Strode, Computing Support Specialist at Carleton College.
Helpdesk student training and management at Carleton has focused largely on providing specific training to develop competency in customer support and Carleton's technical infrastructure so that student techs (CarlTechs) are prepared to answer calls and support clients. However there is always “bigger-picture” project work that can be done beyond basic ticketing and phone support. In recent years, leveraging student hours to help complete larger-scale projects at the helpdesk has become a useful tool for increasing CarlTechs’ competence and engagement in all aspects of helpdesk work. This presentation outlines the structures used at Carleton to support student technicians in this work and how those structures developed, using a few past projects as examples.
- April 26, 3pm Connecting Students to Life Beyond the Campus Walls
Register Now: https://attendee.gotowebinar.com/register/3291285093641519617
This webinar will discuss the process in which Robert Fricke, Help Desk Supervisor at Whitman College, with the help of student staff and others, developed a program that not only trained his student staff for the positions at Whitman College Technology Services but aided them in translating and turning that experience into life beyond the campus walls. They went from no formal training to developing an online multi-tiered training system in Canvas LMS. Robert will also discuss ways he connected with others in his department and other departments on campus to create workshops for both resume creation and interview experience. This program was designed as a "working document" and will continue to change and develop to keep it from becoming stagnant.
- May 31, 3pm You Know you want to read this - Communicating Effectively in Tech Support
- June 28, 3pm Identifying IT Core Competencies