Pre-Conference Seminars Announced

We are excited to announce our SIGUCCS 2017 Pre-Conference Seminars:

Understanding Your Customer Service Experience and Journey Mapping and Data Collection facilitated by Cara Giacomini & Jeff Blancato from the University of Washington

IT Governance: A Hands-On Approach to Defining Policies and Process facilitated by Tom Gerace from Tulane University

Be a Leader Who Inspires Others: Transforming Yourself into the Leader You are Meant to Be facilitated by Joan Cheverie, Educause Professional development Coordinator

No matter where you are at in your professional journey, one of these sessions will provide an interesting, relevant and interactive educational opportunity.

This year we are also excited to announce that the seminar fee is greatly discounted for SIGUCCS members. The early registration is only $50 for members! To join SIGUCCS, visit

Registration for SIGUCCS 2017 and the pre-conference seminars will open May 1.